Double Star Casino - Player experiences technical issues during free play.

I'm feeling disappointed. I don't play for money, I'm a pensioner at 75, but every time I play for free and I've accumulated a higher amount, you end the game displaying an error message. I've verified this complaint. THERE IS NO LIMIT ON ANY OF THEM, and yet, you take money even for free play. Why do you do this and rob pensioners of their joy? IT IS A SHAME. After all, this was a requirement for you to obtain your license - not to limit free play. I DON'T WANT TO WRITE TO THE MINISTRY with this complaint about which specific company it is, but I beg you, please do not take away the joy of life from older people.

Dear sona572,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Double Star Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you suffer any real money loss due this issue? Have you ever deposit or withdraw from the casino? How many free bonuses did you claim so far? I will be waiting for your reply patiently.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear sona572,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.