The player from Ireland had deposited €10 into the casino, but the funds had not appeared in his casino wallet despite being processed by his bank. He faced delays in communication with live support, which had not provided a timely response. The issue was resolved after the player marked the complaint as resolved, indicating satisfactory communication and resolution of the funds' status.
Dolfwin Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €10
Dolfwin Casino
Safety Index:LowCase summary
Discussion
Public
Public
4 months ago
Stay well clear of this casino I deposited €10 2 hours ago it was processed straight away by my bank but it hasn’t went into my casino wallet when I ask live support this keep saying I’ll have to wait for the relevant team to contact me but they don’t respond for days and when I told them to permanently self exclude my account they said the same thing
Public
Public
3 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider to start an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear gamingdj5334,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
