Dolfwin Casino - Player disregarded after self-exclusion request.

Hi, I asked this casino for a self exclusion and they continued to let me play. I am wanting a refund of the money put in since asking for my exclusion.

Dear jessek92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dolfwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Is your casino account currently accessible to you? 
• Could you please share a rough timeline of when you asked the casino for self-exclusion and when you made deposits?
• Could you please share your self-exclusion request and any relevant responses from the casino with me? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jessek92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.