The player from the United Kingdom had requested a withdrawal of £500 seven weeks prior but had yet to receive her funds. Despite over 40 chats with customer support, she only received excuses about a backlog, and her email inquiries went unanswered. The Complaints Team had attempted to mediate the issue but found that the casino had a "No Reaction Policy" in place for multiple complaints, indicating a lack of willingness to cooperate. Consequently, the complaint was closed as "unresolved," and the casino's rating was affected due to the unresolved nature of the case. The team recommended avoiding Doctor Spins Casino due to these ongoing issues.
Doctor Spins Casino - Player’s withdrawal is significantly delayed.
Unresolved
Our verdict
No reaction policy
Black points: 73
Amount: £500
Doctor Spins Casino
Safety Index:Very lowCase summary
Discussion
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11 months ago
I withdrew £500 on 11/02/25. I have been on the chat over 40 times and keep getting the excuse of a backlog. The website says 3-21 business days. I have tried emailing with no response at all.
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11 months ago
Dear Wallis,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to dominika.l@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Dominika
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10 months ago
Dear Wallis,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Doctor Spins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
