The player from the United Kingdom has been attempting to have her account closed for two months due to significant financial losses, yet her requests are ignored by her VIP manager and customer support. Her recent withdrawal request of 1000€ gets canceled because of her pending closure request, and she has submitted a formal complaint that remains unacknowledged.
Doctor Spins Casino - Player’s account closure request is ignored.
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Current status
Waiting for player to reply
6d 21h 26m 1s
Doctor Spins Casino
Safety Index:Very lowCase summary
Discussion
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21 hours ago
I have been begging my vip manager for 2 months to close my account as I'm losing too much money but they ignore my requests. I have asked on chat over 20 times to get account closed or deposit limit set to nil but they refuse. They target vulnerable people and due to this I have lost another 6000 as they ignored my multiple requests to close account. I won't 1000 last week and they cancelled the withdrawal and said higher management refused it as I requested for account to be closed but they still haven't done this. I also submitted a formal complaint with still hasn't been acknowledged. I have more screenshots to provide if needed
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2 hours ago
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2 hours ago
Dear Happy1,
Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:
Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.
On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).
- Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
Thank you very much for your cooperation.
Best regards,
Kristina
