The player from Greece had been waiting for his withdrawal of 900 EUR for the past 10 days, but no progress had been made. After multiple requests for his winnings, the casino closed his account without payment. The Complaints Team had attempted to assist by requesting additional information and communications from the player, but due to a lack of response, the investigation could not proceed. Consequently, the complaint was closed, though the player retained the option to reopen it in the future.
DivaSpin Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €900
DivaSpin Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Hello I wait for my withdrawals of 900 eur the last 10 days and nothing happens also the chat says the same thing again and again and after so many times I request for my WINS they close my account and still don’t pay me.. NEVER ON THIS CASINO AGAIN I NEED HELL FROM SOMEONE
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Thank you for your patience, and stay safe.
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8 months ago
Translation
I focused only on casinos and live casinos and yes I had passed verification and all my winnings were concentrated without bonuses.. I need immediate help to get my winnings
Automatic translation:
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8 months ago
Hello,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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8 months ago
Dear Natsos2025,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
