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Hello I wait for my withdrawals of 900 eur the last 10 days and nothing happens also the chat says the same thing again and again and after so many times I request for my WINS they close my account and still don’t pay me.. NEVER ON THIS CASINO AGAIN I NEED HELL FROM SOMEONE

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I focused only on casinos and live casinos and yes I had passed verification and all my winnings were concentrated without bonuses.. I need immediate help to get my winnings

Επικεντρώθηκα μόνο σε καζίνο και live casino και ναι είχα περάσει επαλήθευση και όλα μου τα κέρδη ήταν συγκεντρωμένα χωρίς μπόνους.. χρειάζομαι άμεσα βοήθεια ώστε να πάρω τα κέρδη μου

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Natsos2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru