Ditobet Casino - Player’s account has been closed.

Ich habe zwischen August und Oktober 2024 fast 5000€ eingezahlt, mit denen ich mich auf etwa 15000€ bis zum Februar 2025 hochgespielt hatte. Aus nichtigen Gründen (meine volle Adresse war ersichtlich in einem Rechnungsdokument welches ich im August 2024 hochgeladen hatte) wurde mein Account gesperrt und nur 1000€ ausbezahlt. Ditobet versprach mir wenigstens die Einzahlung auszuzahlen, aber auch das ist nicht passiert. Insgesamt sind ca. 14000€ in meinem gesperrten Account auf die ich nicht zugreifen kann.

Dear jonu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ditobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you omitted the house number when entering the address in your player's profile?
• Was the 1000€ your last deposit in the casino?
• All other personal information was correct and accurate?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

• I accidentally forgot the house and flat number, I probably mixed up the street name with the address. It was not possible for me to change this afterwards. However, in August 2024 I uploaded a household invoice with my full address including house and flat number, which was also verified from Ditobet.
• I deposited around 1650 € on the last day I made a deposit (October 2024). I think the very last deposit was 700€. I have deposited a total of around 5000€.
• Everything else was complete and correct
• I have not use any bonuses

Thank You!

Thank you very much, jonu, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you jonu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ditobet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi jonu,

I wanted to let you know that Peter—your dedicated resolver—is currently on vacation. Because he has the deepest insight into your case and direct lines of communication with the casino, I’ve extended our timeline by an additional seven days to ensure nothing is overlooked.

Thank you for your patience and understanding during this brief delay. If you have any questions in the meantime, feel free to reach out.

thank you for your effort!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjoun Gaming Authority (link) and submit a complaint to them through the validator on the bottom of the casino's website. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter