Dime Sweeps Casino - Player’s account has been closed and winnings confiscated.

1. I tried withdrawaling my money like I had days before and they just kept adding it back to my account and then they canceled my account out completely and removed the money off my account

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Dear Whymeforlife,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The last game I was playing on dime sweeps was xxl something and I had played though the bonus yes and I had exactly 338.12 that was on my account I was trying to withdrawal and yes I had already verified my identity with them and every card I'd ever used to purchase on thier site I sent then screenshot of my purchases and pictures of me my ID me holding every card that wasnt a temporary card I verified all that with them and that 338.12 was nothing compared to what I had deposited the last week before they canceled my account out and no my issue wasnt resolved they blocked me from even being able to contact them

Thank you for your response. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support? You may send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

I submitted what you asked me to the email you told me to send the screenshots to

Dear Player,

Thank you for your reply. Could you kindly forward the message in which the casino communicated their decision to close your account as well?

Thank you in advance for your response.

I already have submitted that they blocked me from being able to login into to game and even screenshot any messages or even to be able to email them

Dear Whymeforlife,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Whymeforlife,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Ok I will but theirs not gonna be any change because they completely blocked me from being able to email them or to login on their site and message them so I won't be able to contact them in any way