Dexterbet Casino - Player is having account issues due to the casino being down.

The casino website has been down for 2 weeks. Technical support does not respond by email. Probably the casino simply disappeared with the players' money. It is unclear how the next scammers received a license

Dear djak1987,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when was the last time you successfully communicated with the casino's customer support?

What was the balance in your account when the website stopped working?

Did you have any pending withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The site has not been working for about 2 weeks. The balance was about 20 dollars. The casino has not responded to emails for 3 days.

Thank you very much, djak1987, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear djak1987, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Dexterbet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear djak1987, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

it appears the casino has ceased operations entirely, and we have not received responses from our internal contacts. I am sorry for this unexpected outcome.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help.

Katarina