Dexterbet Casino - Player experiences withdrawal and communication difficulties.

Waiting for withdrawal for 6 days, and the chat has not been working for 10 days, emails have also been unanswered for 10 days, something tells me that the casino plans to close its doors!

Dear juliacideool,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dexterbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sport)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account has not been blocked, I can access it on the website normally

It's been about 10 days since I created the account

I only played slots

Yes, I played with bonuses and had winnings

Has there been any progress regarding your withdrawal?

Could you please send me any recent correspondence between you and the casino, where you discussed the issue? Please forward the information to my email at [email protected]

my withdrawal has been processed! thanks. I believe it is no longer necessary to continue with the complaint.

Dear juliacideool,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru