DeeSpin Casino - Player's winnings have been confiscated.

I deposited $100 and they added a first deposit bonus of $20. I played until I had cleared how much needed to be played and also over the minimum withdrawal amount.

when I went to withdraw they kept rejecting it. First stating I needed to verify my bsb. I contacted the live chat and they stated it was in process. But then it was still rejected. Anyways i kept playing and ended up getting my total amount to $800 so i tried to withdraw that which was also rejected and then the website took my whole winnings stating I violated their daily bonus rules. They sent a picture stating I used the feature spin, however in my daily bonus rules it doesn’t state that. It only says I can’t buy or save a bonus. Which I never did. The reason for them forfeiting my entire winnings of $800 has changed three times. Since I provided them with a picture of my rules on the daily bonus they have now changed their reason to I’ve breached their websites terms and conditions. Which I have not. I’ve provided them with photos of my rules and I’ve also asked for a better explaination which they cannot provide. They just keep saying nothing I do can’t get my $700 winnings back. I’ve asked for a number or email address to talk to someone else about my issue but they will not provide anything except an automated response. That $700 is a lot of money for them to just take an not provide clear evidence or reason for taking.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila