The player from Finland had deposited €50 using rapid transfer but encountered issues when the casino blocked his account. After a week of waiting, the casino initially stated they would refund the deposit to his original bank account, but later claimed they could not do so. The player was receiving no responses from the casino. The issue was resolved, and the player received his money back after escalating the matter.
Dazzlehand Casino - Player’s deposit has been blocked.
Resolved
Our verdict
Case closed
Amount: €50
Dazzlehand Casino
Safety Index:LowCase summary
Discussion
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11 months ago
I deposit 50 € using rapid trasfer 9.1.2025. I made a claim to the casino after 1 week. they had blocked my account and now they are not replying to me anymore. Once they said that they will pay the money back to my original bank account. But then they said that they can not transfer to my original account. Now they do not repply to me and it is totally silent.
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11 months ago
Hello deepshadow,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dazzlehand Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When was the last time you spoke to the casino and what was it about?
- Did they give you any explanation for blocking your account?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hi, thanks for taking care of this.
- Documents submitted on January 15, 2025 and confirmed on January 16, 2025
- Today I received a new message that the money has now gone to my other bank account again, which they confirmed on January 24, 2025. According to them, it would take another 4-6 days to arrive in the account, which is unheard of in this day and age of IBAN.
- I have not received a response regarding account closure.
BR, Jarno Kemppinen
Automatic translation:
Public
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11 months ago
Translation
Hello
This case was resolved and I got my money back. Apparently escalating the matter helped. Thank you.
Automatic translation:
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11 months ago
Dear deepshadow,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
