The player from Austria has had their account closed without explanation and is seeking the return of their full balance of €1855.08 after requesting a withdrawal of €240. The casino only offers to refund the initial deposit used to generate profits, which the player contests.
Dazard Casino - Player's account has been closed.
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Current status
Waiting for player to reply
5d 10h 59m 31s
Dazard Casino
Safety Index:HighCase summary
Discussion
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Public
2 days ago
Translation
I have been registered with the provider since November 28, 2025; KYC verification was successfully completed. Since my registration on November 28, 2025, I have successfully made several deposits and withdrawals.
I was accepted into the VIP program on December 3, 2025. My last deposit was on December 12, 2025, and I subsequently made winnings; at that time, my account balance was approximately €1900.
On December 13, 2025, I requested a withdrawal of €240 in cryptocurrency (ETH). However, on December 19, 2025, I received an email informing me that my account had been closed by an administrator. No specific reason was given. The email also stated that my balance of €1855.08 would be retained and that, according to the terms and conditions, only the initial deposit used to generate the profits would be refunded. I was asked to provide my crypto wallet address for the deposit refund.
I have not yet responded to this message because I am demanding payment of the full amount (including existing balance/profits) and not just a refund of a single deposit.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Gia45,
Thank you very much for submitting your complaint. I am sorry to hear about the issue you have experienced.
To better understand the situation and assist you as efficiently as possible, could you please clarify the following:
- Which games were you primarily playing — slots, live casino, sports betting, etc.?
- Which verification documents did you submit before losing access to your account?
- Were your winnings accumulated with or without an active bonus?
Your answers will help us review your case thoroughly and work toward a resolution as quickly as possible.
Thank you in advance for your cooperation. I look forward to your reply.
Best regards,
Petra
