Daytonaspin Casino - Player's withdrawal is delayed due to verification issues.

Hi I tried to withdraw £500 from Daytona Spin a month ago. Granted I hadn't completed the verification process before I played but I have now been back and forward sending a ridiculous amount of information compared to any other casino I have played with. The responses are always very generic and impersonal and getting a straight forward answer is impossible!! I am concerned I will never get my winnings as despite sending the information needed to verify I am getting nowhere!!! Please can you help. Thanks

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Dear LaceySaurus12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification, to your knowledge
• Have you accumulated your winnings with the help of a bonus?
• Could you please share the most recent relevant communication with the casino regarding the delay?
• Could you please share a screenshot of your pending payout or active withdrawable balance, if available? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear LaceySaurus12,

Thanks for sharing the details and updates with me via email.

• Has the payout reached your bank account/wallet since your last email?
• May we consider the issue resolved?

Please let me know.

Message from the player:

Hi Tomas, thanks so much for your help with this! I'm pleased to say I have received the money into my account.

Dear LaceySaurus12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru