Daytonaspin Casino - Player's withdrawal is delayed due to verification issues.

Hi I tried to withdraw £500 from Daytona Spin a month ago. Granted I hadn't completed the verification process before I played but I have now been back and forward sending a ridiculous amount of information compared to any other casino I have played with. The responses are always very generic and impersonal and getting a straight forward answer is impossible!! I am concerned I will never get my winnings as despite sending the information needed to verify I am getting nowhere!!! Please can you help. Thanks

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Dear LaceySaurus12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification, to your knowledge
• Have you accumulated your winnings with the help of a bonus?
• Could you please share the most recent relevant communication with the casino regarding the delay?
• Could you please share a screenshot of your pending payout or active withdrawable balance, if available? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas