The player from the United Kingdom won £245 after fulfilling the wagering requirements but faces repeated requests for a credit card statement, which she cannot provide since it was a debit card transaction. Her attempts to explain the situation to the payments team have been ignored, resulting in three rejections of her withdrawal request.
Daytonaspin Casino - Player's withdrawal is delayed with excessive verification requests.
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Daytonaspin Casino
Safety Index 3.9 LowCase summary
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3 days ago
Deposited with the casino on 22nd May using a UK debit card
Played through a bonus with wagering requirements and won £245 fairly which was converted into withdrawable cash.
Have sent my ID, a selfie with my ID, bank statement showing the transaction, photo of my debit card and a utility bill and these have all been accepted but now they are asking for a credit card statement. My bank statement doesn't show the card number as it is a debit card transaction, so this is impossible I have even been through HSBC customer services and it's not something they can do.
I have explained this to the payments team and I just get ignored and then asked for a credit card statement again. They gave rejected my withdrawal 3 times now.
The hoops they are making me jump through for money won fairly is ridiculous.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daytonaspin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is the debit card you used for deposits a physical card or a virtual card?
- Do I understand correctly that you provided the casino with a monthly bank statement, on which the deposit in the casino is recorded?
- Have you achieved your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the verification requirements and subsequent exchange you had with the support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
