Daytonaspin Casino - Player’s winnings are delayed due to verification issues.

Hello,

I have an ongoing dispute.

I have winnings of £8000 with Daytona but haven’t been able to withdraw due to the verification process.

I have submitted my ID which has been verified however my bank statements aren’t being verified after a week. They keep sending my withdrawals of £500 back into the pot and rejecting them.

it’s been 1 week and still unverified so I’m concerned I won’t receive any of my winnings.

thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support to ask why your bank statements were not approved for KYC?
• Did you submit the bank statements in the correct format and covering the period requested by the casino?
• Are all your deposits visible in the bank statements you provided?
• Have you been asked to upload any additional identity documents that are still pending verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika