The player from the United Kingdom faced issues with withdrawing £8000 in winnings from Daytona due to delays in the verification process. Although their ID had been verified, their bank statements were still under review after a week, which resulted in rejected withdrawal attempts. The complaint was closed because the player did not respond to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time. The player could choose to reopen the complaint in the future if they resumed communication.
Daytonaspin Casino - Player’s winnings are delayed due to verification issues.
Closed
Our verdict
Player stopped responding
Amount: £500
Daytonaspin Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
3 weeks ago
Hello,
I have an ongoing dispute.
I have winnings of £8000 with Daytona but haven’t been able to withdraw due to the verification process.
I have submitted my ID which has been verified however my bank statements aren’t being verified after a week. They keep sending my withdrawals of £500 back into the pot and rejecting them.
it’s been 1 week and still unverified so I’m concerned I won’t receive any of my winnings.
thank you
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you contacted customer support to ask why your bank statements were not approved for KYC?
- Did you submit the bank statements in the correct format and covering the period requested by the casino?
- Are all your deposits visible in the bank statements you provided?
- Have you been asked to upload any additional identity documents that are still pending verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Doopboop,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
