Daddy Casino - Player’s account has been closed.

Hello,

I registered at casino, made first deposit and got casino match bonus. I played only slots and completed wagering of the bonus. After I provided all requested documents. After my first attempt to mke withdrawal I got this email from the casino:

"Unfortunately, after thoroughly analyzing your account activity, our security team has decided to restrict access to further play on our platform. We want to assure you that such measures are taken solely in order to maintain a high level of security and fair gaming experience for all our users and we act in accordance with the rules of the project.

It is important to note that all the funds you have requested have been withdrawn in accordance with our rules and security standards. We appreciate your understanding and cooperation in this matter.

Thank you for your understanding and cooperation.

Best regards,

DaddyCasino team."

Please help me get my winnings.

Best regards,

Larysa

Dear lorakladno1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daddy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which documents were you asked to submit? Could you please list which documents you submitted?
• Could you please forward the original communication you received from the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Customer,

After thoroughly analyzing your account activity, our security team has decided to stop further cooperation with you. 

We would like to emphasize that your withdrawal request has been successfully processed, and the full amount has been paid in accordance with our terms and conditions and security standards. There are no pending payments on your account at this time.

We understand that such actions can be frustrating, and we sincerely regret any inconvenience this may have caused.

Best regards, Daddy Casino team.

Hello Guru team.

Account blocked on 17.05.2025

I played only slots.

I submitted my residence permit card, electricity bill, passport and selfies with id and password.

Email correspondence forwarded to you.

Dear Daddy casino. After double checking I could see that the casino indeed paid me what I won. Thank you

Regards

Larysa

Thanks to both parties for your replies.

Dear lorakladno1981,

Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

Since the casino and you confirmed the payout of your winnings was successful, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter issues with any online casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru