Cybet Casino - Player faces withdrawal refusal.

I deposited 70 USD on this casino and later tried to withdraw around 140 USD, but my withdrawal was refused.

I was also blocked from using the public chat. I only played their in-house games, because many of their other games are region-restricted for me.

Since then, they keep refusing to process my withdrawal. My review about this case has already been verified by Trustpilot. In my opinion this is a fraudulent platform: they do not allow you to withdraw after you win, so I strongly advise others not to use this casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cybet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Do I understand correctly that your winnings come from the deposits made on July 26th?
• Have you accepted and played any promotions in order to achieve your win?
• Have you reached out to support@cybet.com for assistance? With what result?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Melike,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru