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HomeComplaintsCybet Casino - Player faces withdrawal refusal.

Cybet Casino - Player faces withdrawal refusal.

Opened
Current status

Waiting for player to reply

6d 21h 44m 53s

Cybet Casino
Safety Index:Fresh casino

Case summary

The player from the Philippines deposited 70 USD but had his withdrawal of 140 USD refused. He is also blocked from using the public chat and believes the casino is fraudulent due to the repeated refusal to process his winnings.

Public
Public
4 hours ago

I deposited 70 USD on this casino and later tried to withdraw around 140 USD, but my withdrawal was refused.

I was also blocked from using the public chat. I only played their in-house games, because many of their other games are region-restricted for me.

Since then, they keep refusing to process my withdrawal. My review about this case has already been verified by Trustpilot. In my opinion this is a fraudulent platform: they do not allow you to withdraw after you win, so I strongly advise others not to use this casino

Public
Public
2 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Public
Public
2 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cybet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you?
  • Do I understand correctly that your winnings come from the deposits made on July 26th?
  • Have you accepted and played any promotions in order to achieve your win?
  • Have you reached out to [email protected] for assistance? With what result?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Melike has 6d 21h 44m 53s to reply

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