The player from India has not received his ₹50,000 withdrawal from Cwinz, which was marked as PAID over two months ago. Despite providing evidence and continuously following up with support, he insists his bank has not received the funds, and there are inconsistencies in the casino's communication regarding the payment status. He seeks assistance to trace the payment and recover his winnings.
Cwinz Casino - Player’s withdrawal is marked as paid but not received.
Opened
Current status
Waiting for player to reply
6d 16h 35m 24s
Cwinz Casino
Safety Index 7.3 Above averageCase summary
Discussion
Public
Public
7 hours ago
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Public
Public
7 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before? If so, when and through which payment method?
- Did you accumulate the disputed winnings with or without an active bonus?
- Please send me the complete Telegram conversation with the casino, including all dates and messages, together with any written confirmation from your bank that the payment could not be traced using the reference provided by the casino. You may forward the evidence to veronika.f@casino.guru and include complaint ID 231325 in the subject line.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
