Cwinz Casino - Player’s withdrawal is delayed and uncredited.

Subject: Uncredited withdrawal marked as paid (Pending 35+ days)

User ID: [hidden by Casino Guru]

Username: [hidden by Casino Guru]

Withdrawal ID: [hidden by Casino Guru]

UTR: [hidden by Casino Guru]

Explanation: "Withdrawal requested on July 12 was marked as Paid with UTR [hidden by Casino Guru]. My receiving bank confirmed no funds were ever received. Over 35 days have passed, and live support refuses to provide an internal ticket number or transfer to a manager."

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Have you made any successful withdrawals from this casino before or after the issue your complaint is about?
• Has your other withdrawal request from July 12, for INR 20,078, been successfully paid to you?
• When submitting the INR 50,000 withdrawal request, did you make sure that all your payment details were entered correctly?
• Have you completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika