Cwinz Casino - Player’s deposit is being denied.

I was using cwinz for last 2 years I have deposited 1600 rs on the scanner provided on there website which was successfully paid and they are now saying that account not belong to them I have screenshot and call recording of the owner of the number he said he worked for cwinz.

I have screenshot of website scanner showed on there website i have paid the are keep denied.

Dear Jitesh,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Cwinz Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Was this your first time using this way of depositing in Cwinz Casino?
• What payment methods have you previously used, please?
• Could you please provide the exact date of your deposit attempt?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I was using f2paybank provider and I have used many times via this method and they also stucked my 500 somedays ago but this they are saying this scanner belongs to them, date of transaction 16.6.2025 11.45 pm via paytm

And I have used atoz provider some times due to transactions limits it's not possible to pay via atoz and I have used payzkart as well that provider is not available now days.

Dear Jitesh,

thank you for your message.

• Has the deposit been already deducted from your bank account, please?
• Could you please provide the exact date of your deposit attempt?

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Jitesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru