Cwinz Casino - Player’s account is restricted for violations.

Dear ,

I'm unable to bet on live casino games on cwinz account. I don't know how this happens . When I asked customer care about it they said I have gone against company rules and regulations.

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Dear Aditya2108,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cwinz Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards

Petra

Mam, cwinz have a section of live casino games , virtual games , crash games in which we can place bets . But they restricted my account to place bets on those type of games . I don't why . When I asked them they said I done something suspicious activity which i don't know .

You can check on screenshot. Provider rejected my bet

Live betting and gaming activities are subject to daily limits on money turnover.

The player has violated the company’s rules and regulations as outlined in our Terms and Conditions.

Dear @Cwinzcasino

I didn't voiltate any terms and conditions. I think It's mistake from you guys. No worry sometimes it happens you can still unrestricted my live casino games betting limits . I won't mind sir . Thank you

Thank you both for replies.

Based on the information provided, it appears that the restrictions applied to your account are a result of the casino’s internal rules and regulations. Casinos reserve the right to limit or restrict access to certain game categories, such as live casino, virtual games, or crash games, especially in cases where activity is flagged as suspicious.

Additionally, as stated in their Terms and Conditions, live betting and gaming activities may be subject to daily turnover limits. If these rules are deemed to have been violated, the casino is entitled to take appropriate action, including restricting gameplay features.

While we understand that this situation may be unclear or frustrating, such measures are generally within the casino’s rights as outlined in their policies.

If you believe the restriction was applied incorrectly, you may provide relevant evidence to support your claim; otherwise, there is unfortunately not much we can do regarding this case.

Thank you in advance

Sir i didn't voiltated any rule . If I did ask them to provide proof for that . Second I think restriction was due to by error so ask them to resolve it.

Thank you for your reply and for providing the previous details, Aditya2108.

• Could you please advise which games you focused on - slots, live casino, sports betting?
• Could you provide any additional evidence/communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Sure .

They restricted my bet limit to 100 rs per day in live casino games and crash games . Sports betting and slots haven't any problem.

Check their reply on mail about it

Dear @Cwinzcasino

When assuming that this concerns only bets that had not yet been settled, the provider generally has the right to take such action, especially in cases where there may be reason to believe that the player could be involved in fraudulent or suspicious activity.

As stated in the Terms and Conditions:

"6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our system regulations."

With that in mind, do you have any relevant evidence or other communication that would support your position and demonstrate that the bets were placed in accordance with the casino’s rules?

Thank you in advance for your response.

Dear Aditya2108,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru