The player from Spain has had his account closed after requesting a withdrawal, despite being able to make deposits without issues. The casino claims he has broken the law, leading to the account closure.
CryptoCasino.com - Player's account has been closed after withdrawal.
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2d 5h 41m 14s
CryptoCasino.com
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6 days ago
Translation
They closed my account after I made a withdrawal. They let me deposit both times without any problem. When I went to withdraw, they said I had broken the law and closed my account.
Automatic translation:
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5 days ago
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5 days ago
Dear Araham,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
