CrownPlay Casino - Player's withdrawal is delayed and account issues persist.

Do not use this casino!! I won 120,000 CAD back in March, they proceeded to drag out the verification process for almost 4 months! Which because my account was under review I was not using the casino so the demoted me for vip 3 to vip 1 which cut my withdrawl amounts down to half what they were, now that they finally verified me they are waiting 2-3 weeks + at a Time to process a single withdrawl, at this rate I’ll be dead before I can withdraw all my winnings, not to mention the only way to contact them is via email or live chat and all they do is give run around automated answers that lead to no answers, USER BEWARE!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew any winnings from this casino?
• How many successful withdrawals have you made so far, what were the amounts, and how long did it take for each withdrawal to be processed and paid out?
• What are your current withdrawal limits?
• When was the last time you made a deposit into this casino?
• What is the current real-money balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika