CrownPlay Casino - Player's withdrawal is delayed.

Withdrawal stuck in progress stage , cannot verify identify , stuck on long queues for live chat and will not reply to my emails ...

Dear Billiem71,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you sent any documents for verification to the casino or are you unable to do so because the verification is not required from you yet?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Billiem71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.