The player from Austria had an issue with the casino not processing her payout despite her account being verified, and she received varying excuses for the delay. The complaint was marked as resolved by the player, indicating that the issue had been satisfactorily addressed. The resolution details were not specified, but the complaint was formally closed by the Complaints Team. The player was encouraged to reach out again if future issues arose.
CrownPlay Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €100
CrownPlay Casino
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
4 days ago
Translation
The casino isn't paying out, even though the account is already verified. They come up with a different excuse every time.
Automatic translation:
Public
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20 hours ago
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Public
Public
20 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate the winnings you have been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- What reasons did the casino provide for the cancellation or delay of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
17 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear claudi3110,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
