The player from Germany requested a withdrawal of €500 on May 30th, but as of June 11th, the funds have not been paid out, and the casino is providing only standard replies.
CrownPlay Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
5d 6h 10m 29s
CrownPlay Casino
Safety Index 6.9 Above averageCase summary
Discussion
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Public
3 days ago
Translation
I requested a withdrawal of €500 on May 30th. Today is June 11th and my money still hasn't been paid out. The casino is trying to stall with standard replies.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
