The player from Portugal faced a delay in receiving his withdrawal requested two weeks prior, despite the casino's claim of a 72-hour payout timeframe. He had not used bonuses or faced any KYC requests, yet he continued to receive only requests to wait from support. After 17 days of waiting, the withdrawal was eventually processed, and the issue was marked as resolved.
CrownPlay Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €173
CrownPlay Casino
Safety Index 6.9 Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
Another casino from the same management that takes weeks to pay out even though they say they pay out in 72 hours. I made a withdrawal from this casino on the 11th and I still haven't received the money. Chat response is, as always, tell me to wait. I didn't play bonuses and there was no kyc request
Automatic translation:
Public
Public
1 year ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please share a screenshot of your withdrawal request with the status visible?
- Could you please share your communication with casino support regarding the delays? Share screenshots here if available.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
TranslationHello, I haven't made any withdrawals yet and it seems impossible to receive them... the excuse is always the same, that they're late because there are too many withdrawals. It's been 17 days
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Public
Public
1 year ago
Dear guizinho8,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
