CrownPlay Casino - Player’s withdrawal is delayed.

Hi. I won 14000 last Monday so a week ago. Figured out max withdrawal is 800 per day. After numerous emails and live chat I’ve gotten no answers. I was told 1-3 business days and it’s been a week and still it’s says checking your withdrawal…please help.

Dear George87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Ok see how we go then. Thanks for your quick response. Much appreciated.

Dear George87, have you received the money?

Dear George87,

Thank you for reaching out to us.

After taking a look at your account, we noticed that you've been submitting several withdrawal requests and then canceling them before they’re completed.

We suggest keeping those requests active, as canceling them means you'll need to start the process all over again.

Also, just a quick note: there are no pending transactions on your account at the moment.

We hope this helps clear things up for you!

Sincerely, 

CrownPlay Casino Team

Dear George87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.