CrownPlay Casino - Player's withdrawal is being rejected.

I won 16500 playing with money i deosited, but when i try to withdraw(500€ is limit) it gets rejected after few days

Hello andricdusan21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

When i go to verification it says "It looks like your account does not require verification. Enjoy our games!". I sent them mail now to try and manually verify it.

About winnings its all accumulated with real money, not with bonus!

Hello andricdusan21,

Would it be possible for you to forward the communication between you and the casino so far?

Additionally, have any of your documents already been verified?

Please keep in mind that the verification process may take up to 14 days to complete.

Let us know if there are any updates.

Best regards,

Nick

Dear andricdusan21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.