CrownPlay Casino - Player’s account has been closed.

My Account was closed they say as per{ We regret to inform you that your account has been closed following an administrative decision.} they mentioned something about section 3.9, i have asked many times what that is and to speak to a manager and get some response back.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise if you had any remaining real money balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila