CrownPlay Casino - Player’s account has been closed.

My Account was closed they say as per{ We regret to inform you that your account has been closed following an administrative decision.} they mentioned something about section 3.9, i have asked many times what that is and to speak to a manager and get some response back.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise if you had any remaining real money balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi, Thanks for the reply, and i mostly just played slots on my account,

Did you pass the verification before you lost access to the account? Not sure what you mean did i pass verification?

Did you accumulate your winnings with or without an active bonus? I was currently on a active bonus and had winnings.

Could you please advise if you had any remaining real money balance in your casino account? I am not sure if i did or not

Hello errolv316,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please confirm the amount you had in your player account at the time you lost access?

Thank you for your patience and cooperation.

HI Attila, i have sent you an email showing all the emails i sent to crownplay

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please confirm what email address have you used?

Additionally, could you please confirm the amount you had in your player account at the time you lost access?

Thank you in advance for your reply.