CrownPlay Casino - Player's account access is delayed.

I am writing to report an ongoing issue with my account access on Crown Play. For the past month, I have been unable to log in, and despite my attempts to troubleshoot, I still cannot access my account.

I currently have a balance of €60 in my account, and I would like to initiate a withdrawal of these funds as soon as possible. Given the length of time that I have been unable to log in, I kindly request your assistance in resolving this issue swiftly, ensuring I can retrieve my funds without further delay.

Please let me know what information or steps are required from my end to expedite this process. I look forward to a prompt response and resolution.

Sincerely,

Aljaž 

Hello rudo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• Did they explain the reason for blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear rudo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.