Crowngreen Casino - Player’s withdrawal is delayed and pending.

I won $45,000 and I’ve never had an issue cashing out on this casino until I won this big. I have given lots of my time and money to this casino and usually

my withdrawals take no longer than four hours. It is now been 5 days since I won, I had to re-verify my account which took two days. They kept cancelling my withdrawals because I had to re-verify after this one, even though my account was Already fully verified. Finally, they verified my account and then now it’s been three days since I withdrew my money and it is still pending and I’ve emailed and Contacted them countless times, They response with very vague emails and tell me they cannot give me a timeline and just to be patient, which is bullshit. I just want my withdrawals. They told me 24 to 48 hours. It is now been three days almost 4 now since my withdrawals have been pending. And nobody can give me a straight answer on when I am getting my money.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila