Crowngreen Casino - Player is seeking account closure and refund.

I have been trying to self exclude since February. I sent a note admitting I had an addiction, and they never closed my account.

It’s still open, and I can continue to make deposits. I have emailed requesting self exclusion multiple times.

I want my account closed, and requesting a refund of deposits made (-withdrawals) since I admitted an addiction on February 2nd

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Dear thnksfrtht,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for providing the screenshots — they are very important in this case. I can see that you clearly stated that you have an addiction and requested self-exclusion, yet the account appears to have remained active.

In order for us to properly assess the situation and proceed with the investigation, I would like to kindly ask you to clarify a few important points:

• Could you please confirm whether your request on February 2nd was the first time you explicitly mentioned addiction and requested self-exclusion?
• After that date, were you still able to log in, deposit, and continue playing without any restrictions?
• Have you received any formal response from the casino acknowledging or processing your self-exclusion request?
• Could you please confirm if all communication was sent from your registered email address linked to your casino account?

Based on what you’ve shared so far, this case may involve a potential failure to act on a self-exclusion request, which is taken very seriously. However, we will need a complete timeline and supporting evidence to proceed further.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela