CROWN7 Casino AU - Player’s account is inaccessible.

The casino has problems and then all of a sudden i got logged out my account after they told me I had to wiat until there bank was finished with mantanice which went on for two days never happened once before then the casino disappeared for a day it two the. Come back and my account every time i tried to log in it would say wrong details even after changing password and before this my account was always unlocked I have tried to contact them about 30 plus times and only reply I have got about five times now was please send you bsb account name and pay id number and them nothing I even tried calling them on what's app and telegram everyday couple times a day nothing still

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crn7.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have any proof af your account being registered and your account balance?
• Could you please advise how long you were a player at the casino and when exactly your account was removed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Only grim my bank when they send my winnings to it and that I already have a account registered if I try open a new account

O played legercy of Kong

Dear waynepiening4,

Could you please share with me your communication with the casino to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Um I would if I could get into my account I have only got transcripts from when they sent me money I won playing on there

How long does s out take for use to decide that this casino is trying to rip me off my money and use ask stupid questions like can I prove that I have spoken to them thru live chat now if I could prove that then I wouldn't be waiting for use this long because I would be in my account but can't log in to it ok you heard me now so no I haven't got proof of chats between me and them

Thanks for the explanation.

Please share a screenshot of what it looks like when you attempt to log into your player's account.

Kindly contact the casino support again and keep a record of the conversation, for example by screenshotting your exchange. If the support can't help you resolve the issue, share the exchange with me as supporting evidence. Share screenshots here or send them to my email at [email protected]

Alternatively, forward the most recent conversation between you and the support you kept a record of.

Looking forward to your reply.

I can't screen shot anything with them it doesn't let me log in.at all

Thanks for your reply.

Sadly, without evidence of something unfair going on, we can't proceed to confront the casino.

Despite multiple attempts to gather evidence, we haven't received anything substantial or confirming your claims from you.

Due to the aforementioned reasons, this complaint will now be closed. If you happen to gather evidence to support your complaint, don't hesitate to request that the complaint be reopened. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.