Crown Coins Casino - Player’s winnings are at risk due to account closure.

Hello,

I really hope you can help with this one. Is is my biggest win and an answered prayer to get legal counsel against my abusive ex husband who is trying to take my children. Just to let you know how important this is….

i have played with crown coins for around 2 years and have made many deposits and withdrawals. They frequently give ‘freebies’.

Initially when I signed up I played using my iPhone and signed up using ‘ log in using Apple’. A month or so ago, I got a non Apple device, and was not able to use that sign in method as it’s not an option.

I begrudgingly (as I was a gold viper) created an account through Google and messaged support to please close the other account and what had happened. I was able to verify documents and make deposits so I thought I was good to go.

This week I won 10k (after hours of playing it up to that). Answered prayer as previously stated. When I tried to redeem it said that my documents were on another account and couldn’t be verified (weird, since they were verified for depositing). I messaged support and explained what was happening. When I went back to check for their response my account was closed. I got my old phone from my daughter and checked the old account- still open and TODAY (not when I asked it to be closed) there was a message stating that I was to use that account, and I can still log in using the email directly . That any other account will be closed and winning a forfeited. This is not true as there isn’t even a password set up with crown coins for that email directly.

I have never had a problem and they are somewhat reputable, so I did not think I would be dealing with such shady behavior. I have not even logged into the other account since asking for it to be closed. Can you guys help?

amber

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Dear Triggerhippie,

Thank you very much for submitting your complaint. I have reviewed the general Terms and Conditions and this is what I found:

2.1. You must only have one (1) User Account on the Platform, including any unused account. You must promptly notify us in writing if you become aware that you have registered more than one (1) User Account on the Platform.

2.2. If you register or attempt to register more than one User Account on the Platform, we may take any of the steps set out in clause 11 of these Terms of Service, including suspending or closing all or some of those User Accounts.

In order to assist you effectively, I have a few questions that will help us clarify the situation:

• Could you please provide the username or email address associated with your accounts?
• What specific documents did you submit for verification?
• Have you received any communication from customer support regarding the status of your accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Dear Triggerhippie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru