The player from Australia opened an account, deposited $30, and requested a withdrawal of $650, which remained pending after 24 hours. He received no responses to his emails and felt that the chat support was unhelpful and automated. The Complaints Team acknowledged the player's frustration and extended the waiting period for the casino to process the withdrawal. However, due to a lack of response from the player during this time, the complaint was closed, with the option to reopen it in the future if the player chose to resume communication.
Crocoslots Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$650
Crocoslots Casino
Safety Index:Below averageCase summary
Discussion
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8 months ago
I opened a account on this site yesterday and deposited $30 within a couple hours i got up to $650 and requested a wihdrawl. 24 hours later my withdrawl stil says pending, ive sent numerous emails, no response, ive used the chat option and i feel like its a robot replying to me because the moment i send my message the response is instant. It doesnt take 24 hours or more to process a withdrawl. Massive scam site
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8 months ago
Dear Ryan1331,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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8 months ago
It doesn't take that long to process a withdrawl. I've been using online casinos for years now and every time I've made a withdrawl its been approved that day. Mine is still saying pending. From the reviews I've seen about this casino I tend to belive what I'm reading that you don't pay people their winnings
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8 months ago
I fully understand your frustration, Ryan1331. However, I will set the timer for an additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.
Thank you in advance for your patience.
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8 months ago
Dear Ryan1331,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
