The player from Germany claims that Crocoslots Slots Casino canceled a withdrawal of €2,500 after previously crediting his winnings of €7,500, citing a policy on cashback bonuses. He is shocked that €7,000 was removed from his account without explanation and seeks assistance in resolving the issue.
Crocoslots Casino - Player’s winnings have been confiscated.
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Crocoslots Casino
Safety Index:Below averageCase summary
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3 days ago
Translation
Dear Sir/Madam, I am writing to file a complaint against Crocoslots Slots Casino. This casino offers daily cashback with a wagering requirement, which I fulfilled, and the winnings were subsequently credited to my account. So, in real money. I then played various games with this real money and achieved a total win of €7,500. I wanted to withdraw this gradually, as is customary, since the weekly withdrawal limit is €5,000. I requested a withdrawal of €2,500, which was then canceled for a different reason. The email also stated that I could supposedly only win my cashback bonus ten times, and €7,000 was subsequently removed from my account. Since this is my player balance, I am very shocked that such fraud is even possible. I ask for your help. Kind regards
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2 days ago
Important notice:
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crocoslots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Were you informed at any point that the bonus terms and conditions persist after the wagering of the bonus is complete?
- Have you passed account verification in the casino recently or in the past?
- Could you please specify which games/game providers you have played after the winnings from cashback were credited to your balance, to your knowledge?
- Submit any further evidence here or to my email at tomas@casino.guru if available.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
