Crocoslots Casino - Player's winnings are confiscated due to account restrictions.

hi. On the 16th of July 2026 I had a win with Crocoslots casino. I tried to make a withdrawal and it triggered KYC verification. I uploaded everything they asked for to the site after what they blocked my account without a good reason and started asking for extra verification selfies. I sent everything they asked for to their email as I could no longer log in to my account and they promised to refund my win. It's been almost a month, I haven't received anything and they keep asking to upload same documents to the site even though I have already sent everything via email to them. When I point out that they restricted my account and I can't log in to upload the documents and explain that I had already sent them to their support email they either play dumb or ignore my emails. They had no right to take away my win in the first place as I absolutely haven't broken any rules. Please help!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of it.
• Which documents did you send to the casino for your account verification? Have any of them been approved, and which ones are still pending?
• When was the last time you submitted a document to the casino for KYC verification, and which document did you submit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika