The player from Germany created an account and deposited €100, inadvertently activating a bonus he didn't want. After meeting the wagering requirements and attempting to withdraw €3700, his request was rejected due to an old second account he forgot about, leading to account closure. He questions the fairness of allowing deposits under these circumstances and is seeking his money back.
Crocoslots Casino - Player’s account has been closed after winning.
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Waiting for Casino Guru to reply
6d 8h 47m 46s
Crocoslots Casino
Safety Index 6.0 Below averageCase summary
Discussion
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6 days ago
Translation
I created an account on the casino website through an advertisement and deposited €100, receiving a €100 bonus which I didn't even want and forgot to activate the "no bonus" option. So I played with €200 and had to wager €4500, which I successfully completed, and wanted to withdraw €3700. I sent all my personal data.
Then I received a rejection because I have a second account on the site and had already deposited money there, which I had forgotten. After checking, it turned out I did have an account and had deposited there, but without a bonus. I hadn't been aware of it. Now I'm wondering why the casino still allows deposits. If I were to lose the €100, no one would give it back to me. They simply canceled my €3700 deposit and closed my account only after I won. Please help me, I want my money back.
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19 hours ago
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19 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crocoslots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain when you registered your original account at the casino and when the last time you were active on it was?
- When did you register a new account?
- Were you asked to complete account verification on either account?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Public
15 hours ago
TranslationI opened my first account in December 2025 and deposited only €25 without verifying it. What I later found out...
I registered in September 2026 and deposited €100. When I wanted to withdraw €3700, they blocked me. I wasn't asked to verify my account.
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