Crocoslots Casino - Player believes that their withdrawal has been delayed.

I am submitting a formal complaint against Cycroslot regarding a withheld withdrawal.

I have won a balance fairly, playing with my own deposited funds and without the use of any bonuses. However, the casino is currently refusing to process my payout. They are insisting that I provide a specific document related to a $35 transaction that is entirely unrelated to the funds I am currently trying to withdraw.

Despite my best efforts, I cannot locate this specific document, and the casino is using this as a "deadlock" to prevent me from accessing my winnings. I believe this is an unreasonable demand, as:

The winnings were earned through fair play.

No bonus terms were violated.

My identity and primary payment methods have been otherwise verified.

It feels as though the casino is intentionally creating obstacles to avoid paying out a legitimate win. I am requesting your assistance in mediating this dispute so that Crocroslot will release my funds without further unnecessary delays.

Thank you for your time and for the work you do for the player community.

Best regards,

Philipe

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Dear woodhawk5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center