Cristal Poker Casino - Player's withdrawal has been delayed.

I saw your site and decided to play.I was told earlier that I can withdraw my deposit, but when I applied for withdrawal, it was cancelled.

He is asking me to kiss him and if I ask him anything, he talks very rudely.Please make my withdrawal

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

My kyc fully verified, I am applying for daily withdrawal but they are cancelling it every day.

Dear Vicky67ka,

Thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Dear Vicky67ka,

Thank you for bringing this matter to our attention.

First of all, we would kindly ask the player to provide his correct username, as we were unable to identify any account matching the provided details with the described issues.

At this stage, we have no records of repeated withdrawal cancellations involving a player from India.

We have also reviewed all Live Chat conversations from the past two weeks, and no inappropriate or rude behavior was identified from our support team.

Furthermore, we take such allegations very seriously, especially claims regarding unprofessional conduct. After a thorough internal check, we can confirm that no such statements or behavior occurred from our side.

Based on the information currently available, it appears possible that the player may be confusing our platform with another website.

We kindly ask the player to:

Confirm his username or registered email address.

This will allow us to investigate the case further and provide a precise resolution.

We remain fully available to review the matter once the requested details are provided.

Best regards,

CristalPoker Team

Dear Vicky67ka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru