The player from Bangladesh reported that 74,000 taka had been deducted from their account, with the casino claiming they were cheating. The Complaints Team, after reviewing the situation, concluded that the casino's investigation into the player's account activity was valid but could not be fairly evaluated due to insufficient insight into the specific gambling practices involved. Consequently, the complaint was rejected.
Crickex Casino - Player's funds have been confiscated.
Closed
Our verdict
Other
Amount: ৳74,000
Crickex Casino
Safety Index:LowCase summary
Discussion
Public
Public
1 year ago
74 thousand taka has been deducted from my account. They are saying that I am cheating by logging in from my mobile.I didn't know that if you log in from multiple mobiles, money will be deducted from your account.
Public
Public
1 year ago
Dear Forkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crickex Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification in the past?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
*I was just logging into accounts on different mobiles.
* I don't use any VPN.
My adjustment balance: 77,801 BDT
Sensitive attachment
Sensitive attachment
1 year ago
I have given you a screenshot of the money being deducted from me and the screenshot of them texting me.
Public
Public
1 year ago
Dear Forkan,
Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
