The player from India had deposited 3700 through Paytm on November 14, 2025, but had not received the funds in his casino account. Despite submitting the payment slip and verifying his account, customer support had continued to await payment confirmation. The player had been advised to contact his payment provider for an investigation, as the casino's ability to intervene was limited. Due to the player's lack of response to follow-up inquiries, the complaint was closed for the time being, with the option to reopen if the player resumed communication.
Crickex Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 3,700 INR
Crickex Casino
Safety Index:LowCase summary
Discussion
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3 months ago
On 14-11-2025 at 09:11 PM , IST i deposited 3700 through Paytm in my casino account i.e - Casino id - shahin1609 . But the deposit is still not received. I have already submitted the payment slip and all the necessary documents to customer support , even I made sure that my account was verified. They are continuously repeating that " we are waiting for payment confirmation, once the payment is received we will add to your casino account" please help me to get my deposit 🙏
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear armanshah818,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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2 months ago
Dear armanshah818,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
