The player from India faced repeated rejection of his withdrawal requests after he had successfully increased his balance to $520. He noted that the casino had previously processed withdrawals instantly while he was losing but banned his account after he tried to withdraw his winnings. He had contacted support but had yet to receive a satisfactory response. We reviewed the case and found that the player had completed KYC, played without bonuses, and that withdrawal requests were rejected with funds returned to his account, which he then lost through continued gambling. Since the account balance was zero at closure and no evidence of withheld funds was found, the complaint was rejected. We advised players to cease gambling once withdrawal issues arise to avoid losing their balance.
Crazybet Casino - Player’s account has been closed after winning.
Unjustified complaint
Amount: 6 ◎
Crazybet Casino
Safety Index 8.4 HighCase summary
I Have Registered On CrazyBet On July 22,2025 But I Haven't Made A Deposit For A While ! I Started Playing Crazy Bet On Like 13-14 January 2026 , And I Lost 2-3k$ There At That Time They Were Giving Instant Withdrawals Because I Was Loosing ! They Even Processed 1600$ Withdrawal Within Seconds ! After Loosing A Lot Of Money There I Have Stopped Playing ! But Yesterday ( 20 May 2026 ) I Have Deposited 120$+ Something And I Have Lost It Also ... Upto Here No Problem ! But Later I Deposited 201 Usd And I Was Able To Run It Upto 520 USD ; But They Rejected My Withdrawal Many Times ! SOMETIMES They Won't Event Let Me Place Withdrawals And It Shows This Error ( Too Many Requests ) .... I Have Waited For Hours Placed Withdrawals Many Times ! But They Kept Rejecting ! I Have Contacted Support And They Said We Have To Wait For A Response From The Designated Team ! After This Also I Have Waited A Couple Hours ! And In The End They Just Banned My Account ! While I Was Loosing They Were Giving Instant Withdrawals And When I Made A Profit Of 200+$ They Did This ! All The Attachments Are Pinned Below !
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you passed the full KYC verification at this casino?
- What types of games did you play to accumulate the winnings you were trying to withdraw shortly before your account was blocked? Were they slots, live casino games, or sports betting?
- Did you accumulate these winnings with or without a bonus?
- What was the real-money balance in your account at the time the casino closed it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
I Have Completed KYC 2 !
I Have Played There Originals I Have Winnings Screenshot Too I Will Attach And 1 Live Game Roulette!
I Haven't Used Any Kind Of Bonus ! Whole Balance Was My Deposit Only And I Played With That I Will Add The Deposit Screenshot Too!
Real Money Balance Was 0... As They Were Rejecting It Many Times What Can A Gambler Do ... In Frustration I Lost It ! I Was Literally Telling Their Support Pls Don't Reject It And Return To My Balance I Will Gamble It And Eventually Loose It !
Dear Krish681,
Thank you for providing additional information regarding your complaint.
After reviewing the available evidence, we are unfortunately unable to proceed further with this case.
According to your own statement, the withdrawal requests were repeatedly rejected, and the funds were subsequently returned to your casino balance, after which you continued gambling and eventually lost the remaining balance. At the time the account was closed, the real-money balance was therefore zero.
While we understand your frustration regarding the rejected withdrawals and the technical issues you described, we have not received sufficient evidence proving that the casino confiscated an active withdrawable balance or withheld funds that still remained on the account at the time of closure. We also note that the gameplay was completed without the use of bonuses and that the funds were ultimately lost during regular gameplay after being returned to the balance.
Due to the aforementioned reasons, we will now proceed to reject this complaint. In similar situations, we would strongly recommend stopping gameplay once withdrawal difficulties begin, as continuing to gamble returned funds always carries the risk of losing the balance entirely. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.
Kind regards,
Veronika
Casino Guru Complaints Team
