HomeComplaintsCrashino Casino - Player wants account permanently closed.

Crashino Casino - Player wants account permanently closed.

Opened
Current status

Waiting for player to reply

6d 23h 9m 30s

Crashino Casino
Safety Index 8.1 High

Case summary

The player from Germany asserts that the casino is fraudulent and has caused him significant distress. He requests help in permanently blocking his gaming account due to concerns about his gambling habits, expressing frustration with the casino's lack of seriousness in addressing his issues.

Public
Public
2 days ago
deTranslationgb

I'm having problems with that fraudulent company.

They ripped me off good.

every day

I contacted you several times via chat and email.

I prayed that the fraudulent entrepreneurs would permanently block my gaming account. They blocked my gaming account for 24 hours, and then I could cause even more damage.

The casino is a 10000% scam.

I prayed that I would have a gambling addiction.

Nevertheless, the company is unaware of the illness.

They don't cause extreme damage.

I've played everywhere, but unfortunately I've never seen anything like this fraudulent platform.

I simply can't take it anymore. Please help me get my gaming account with this fraudulent company permanently blocked, without any possibility of me playing here again.

because the employees don't take it seriously

Please contact the manager.

Automatic translation:
Public
Public
50 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
50 minutes ago

Dear elvissweet,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I have checked the Responsible Gambling policy, and I found this:

Self-Exclusion

If You are diagnosed with a gambling addiction or wish to stay away from gambling for another reason, we want to assist You in avoiding anything that may harm You. "Self-Exclusion" means that You voluntarily exclude Yourself from all gambling services. This exclusion cannot be undone for a set period of time. If You wish to self-exclude from gambling, please message our Support and specify a time span between 6 months and 5 years. They will also explain the next steps and what is required from You.

email: support@crashino.com

Please keep in mind that Self-Exclusion is permanent for the selected period and will not be undone for Your protection.

During Self-Exclusion, You are not allowed to create a new Account. Any attempt to create a new Account during Self-Exclusion is a violation of our Terms of Service and may result in a permanent ban of Your original Account.

The Company will use reasonable efforts to enforce self-exclusion requests. However, You are solely responsible for ensuring compliance, and the Company shall not be liable for any losses or damages resulting from Your circumvention of self-exclusion measures.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Do I understand correctly that you still have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina


elvissweet has 6d 23h 9m 30s to reply

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