The player from Germany had made a €100 deposit, but his account was immediately blocked. Despite promises from customer support to refund the deposit within 24-48 hours, he had not received the refund and had not received responses to multiple emails. The Complaints Team was unable to proceed with further investigation due to the lack of response from the player to their inquiries. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Corgibet Casino - Player's account is closed with delayed refund.
Closed
Our verdict
Player stopped responding
Amount: €100
Corgibet Casino
Safety Index:HighCase summary
Discussion
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5 months ago
Translation
Good day,
I opened an account at the casino and made a deposit of €100.00.
After the deposit, my account was immediately blocked.
The casino's customer support promised to refund the deposit within 24-48 hours.
To date, I have not received a refund from the casino, and the casino has ignored several emails and is unresponsive.
The first contact with the casino was on 03.09.2025
Casino Ticket Number: BZTFPC
Please help me 🙂
Automatic translation:
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5 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Corgibet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise when you registered and made the deposit?
- Was your account blocked immediately, or did you have any gaming activity at all?
- Were you requested to verify your account?
- Did the casino inform you about the reason for blocking your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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5 months ago
TranslationCould you please tell us when you registered and made the deposit?
Answer: On 03.09.2025
Was your account immediately blocked or was there any gaming activity at all?
Answer: The account was blocked immediately after the deposit.
Were you asked to verify your account?
Answer: Yes, all documents were sent to the casino almost two weeks ago.
Did the casino inform you of the reason for blocking your account?
Answer: No
Please help me get my deposit back.
I have already played the casino 5 times
Bank statement sent with the deposit but nothing happened.
Automatic translation:
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5 months ago
Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.
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5 months ago
Dear mauriisreal,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
