Coolzino Casino - Player's winnings are being delayed.

They will never allow me to cash out my winnings. They keep making me wait 2-3 days each time for a pending withdrawal to get cancelled due to "technical reasons" and then state to try again. This has been going on for weeks now from an original amount that was over $2000.

I never activate any bonuses at all, I am fully verified for documents, phone number and with email. The etransfer interac email and number are the registered ones with the bank which has the exact same information so there is no mismatch between anything.

They just keep me hanging on and have now artificially altered my win chances to make me lose almost every single spin in any game to the point $800 gone with almost no winning spins at all in the hundreds of spins done and when a bonus activates after 100+ spins the amount has been less than 1$ for the winning.

I've been on with their support and then escalated to their "advanced" team for verifications and withdrawals and this is getting nowhere.

I want my rightfully earned winnings from them but they are just dragging this out in the hopes that it just gets gambled back when they have now put in place skewed and biased odds that goes against the fair play rules.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past using your chosen payment method?
• Did you make sure to use the payment method that was used for deposits?
• Could you please confirm that the payment method is in your name?
• Since when have you been attempting to withdraw your winnings?
• When have you passed KYC verification in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas