The player from Germany was facing difficulties withdrawing funds as the casino canceled his bet despite it being processed by Evolution. He reported that the casino had been unresponsive after receiving the necessary information. He explained that he had placed a €7.50 bet on Monopoly Big Baller for 5 rolls, the bet had stayed active for over 6 seconds, and then it was canceled when the game started, while the bonus round continued and resulted in 89x. We identified that this complaint was a duplicate of his already ongoing case, so it was rejected and handled within the existing complaint instead.
Coincasino.com - Player's withdrawal is delayed due to canceled stake.
Closed
Our verdict
Other
Amount: €667
Coincasino.com
Safety Index 5.4 Below averageCase summary
Discussion
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3 weeks ago
Translation
I have now learned from Evolution that it was processed and the money wagered was a proper bet and the casino canceled the stake. The bonus was x89, the stake was 7.50.
The casino has been ignoring me ever since Evolution sent them everything.
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3 weeks ago
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3 weeks ago
Dear Omerta,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced.
To better understand what happened, could you please clarify the following:
- Could you please describe in more detail what happened with the €667 disputed amount? Was this amount removed from your balance, or does it represent winnings from a bet that the casino cancelled?
- You mentioned that the bonus was "x89" and the stake was €7.50. Could you please explain what you mean by "x89" and whether you were playing with an active bonus at the time?
- Which game did you place the €7.50 bet on, and what was the outcome of the bet before it was cancelled by the casino?
You can attach the screenshots and communication directly here in the complaint thread or send them to my email at karla.m@casino.guru.
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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3 weeks ago
TranslationGood day, dear team.
It was the live game Monopoly Big Baller. I bet €7.50 on 5 rolls. The bet was placed for over 6 seconds, then it was canceled when the game started. Then the bonus game started with 5 rolls, and the result was 89 times x. Evolution then said that the problem was with the casino.
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2 weeks ago
Dear Omerta,
Thank you for your reply.
Unfortunately, we have identified that this complaint is a duplicate of your already ongoing complaint regarding the same issue.
For this reason, we will reject this complaint as a duplicate. Please continue providing any additional information, updates, or evidence in your ongoing complaint so that the case can be handled in one place.
Thank you for your understanding.
Karla M.
